Hosting Irish Web Hosting Company Quality Web Hosting Ireland

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	Getting Started
	Hosting Faq Page
	IE Domain Registration
	Fantastico Scripts
	CPanel Scripts
	CPanel Features
	E-Mail Features

Are there Set-Up Fees?
No setup fees with our hosting plans

How do I set up my email accounts?
Our web hosting clients can set up POP Accounts, Forwarders/Aliases, & Auto-Responders in the web-based control panel that comes with every web hosting package. This can be done by yourself, and without any assistance from one of our staff. Or we can assist you with the set up of your e-mails.

How do I upload my files?
Our web hosting packages allow the usage of FTP, Telnet, SSH, File Manager, MS FrontPage™, and other web development publishing programs, to upload files to your website.

How fast are accounts set up?
IrishHosting.net strives to set up accounts the same day as ordered. If an order is placed during normal business day hours, orders may be processed in only a few minutes. If an order is placed in the middle of a night, when the least amount of staff is on-site, orders may take slightly longer to process.

Do I receive a control panel with my hosting package?
Yes. Every web hosting package comes with a web browser based control panel. The control panel includes many features including; email configurations, chat rooms, mailing lists, pre-installed cgi scripts, databases, chat rooms, and much, much, more...

How much assistance do you provide for my website?
We will assist you with all support for services provided directly through IrishHosting.net we will help you with basic settings for your email software and ftp client, as well as assist you with using the web browser control panel. we are not responsible for teaching you how to use another company's products. Example: we will assist you with the settings for using MS Frontpage™, but we will not teach you how to actually use the product itself. You need to contact the software maker in such a situation, who provides tech support for how to use their product. we L cannot even attempt to support all the thousands of software products on the market. we will attempt to provide some tech support for the most popular programs our clients use. we are not responsible for assisting with your own programs and cgi scripts. If you choose to install your own programs and cgi scripts on your site, you are responsible fully for installing them. we will provide support for any program or cgi script that we provide pre-installed with your web hosting package. IrishHosting.net is not responsible for designing, nor developing, your website, including HTML and/or images. We will attempt to give a quick look at your design/development problem, and offer a suggestion if it is a small issue. Anything complicated relating to design/development is not the responsibility of IrishHosting.net.

Are there any hidden costs?
No. All costs are stated plainly on our website. We do not hide fees in fineprint, or in our terms of service pages. The only costs that are commonly found to occur beyond your expected flat monthly rates per service, are those due to increased disk space or bandwidth usage. Pricing for such is plainly stated on our website. We very often will allow you to upgrade your packages to the next size up, should you see an increase in disk space levels or bandwidth usage for the current month, and not want to pay for such additional usage. Disk space usage and availablility, as well as estimated bandwidth usage, is available to you in the majority of the control panel versions included with the hosting packages.

What is Cpanel™? Do you have a Demo?
CPanel™ is the brand name of the web browser control panel software that IrishHosting.net utilizes on its web hosting packages.

What happens if I decide to leave IrishHosting.net
You are free to leave at any time. Your services are on a year to year basis, without any required contract. There are no cancellation fees.

Does my website have their own IP number or is it shared?
No, Dedicated IPs can be purchased.

What type of support do you offer? Average Response Time?
IrishHosting.net offers support to our customers 24/7/365 via web based ticket system, and email. We strive for response times of no more than a few hours. Response times of just a few minutes are quite common during normal business hours. IrishHosting.net has recently implemented a web based support ticket system, which integrates all incoming support email into it. The ticket system tracks support inquires by "time waiting" for reponse from the support dept. The administration carefully monitors that the support ,staff maintains a fast response time, with courteous and helpful service.

What are the hardware specs of the servers?
Every server at IrishHosting.net has different specifications. Whenever a server reaches what we feel to be the limit, another server is built. Weare constantly upgrading the server hardware on our network. If more drive space, memory, or faster processors are needed, they are added in at that time. The average shared server is a dual Pentium IV 2.8Ghz processor system, with 1024MB RAM, and 160mbps SCSI hard drive(s). All Our servers run spare hard drives for backup requirements.

Can I have adult content on my website?
We do not host adult sites .

May I view your Terms Of Service?
The terms of service (TOS), including policy and service guidelines, are available online click here

Do you support International domain names and clients?
IrishHosting.net can host all international domains on its servers. We can accept foreign clientele, just please be advised that all correspondance must be conducted in English. The client is responsible for handling the registration process of foreign domain name(s). This must be pointed to nameservers on the network as assigned, or you can use other nameservers and route the domain name to the IP address you are assigned. We cannot handle the foreign domain registration process for you, due to the fact that we do not speak all of the potential foreign languages that may be involved. We will assist you however, with any technical information need to accomplish this.

What if my site breaks your "acceptable usage policy" rules?
Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurance is dealt with on a case by case basis, and we try to work things out with every client. Notifications will be sent, if IrishHosting.net takes any action on your account.

What if I want to upgrade my website?
You may upgrade or downgrade your web hosting package at any time. You will be required to pay the difference in the setup fee for your current plan, and the plan you are upgrading to, should you decide to choose a larger plan. You will then pay the new monthly fee for the new account package that you select.

What is the uptime?
IrishHosting.net strives to maintain a 99.9% network and server uptime service level. This uptime percentage is a monthly figure, and does not include any scheduled hardware/software upgrades, nor "Acts of God". Our definition of "Act of God" includes; fire, flood, tornado, earthquake, telco fiber issues (ie...Verizon™ cutting a fiber line somewhere), backbone peering point issues (ie...UUnet™ having a router go down in that wipes out internet service for the entire Coast), hard drive failure (faulty hardware is rare, but cannot be predicted nor avoided), as well as network floods, hacks, and attacks. If IrishHosting.net fails to meet it's 99.9% uptime guarantee, and it is not due to one of the above reasons, partial downtime credits will be made available to each client, upon request, on a case by case basis. IrishHosting.net does not credit a full month's service if we only have 99.4% uptime. This would not be financially healthy for us, and in turn would only negatively affect the service level we provide to you.

What is included in my website package?
IrishHosting.net provides full hardware, software, support, and system administration for your IrishHosting.net shared hosting solution. The software provided includes the operating system, ftp & email software, web server software, and a control panel. IrishHosting.net even includes free e-commerce shopping cart software. Everything you need to conduct business on the Internet, or maintain a personal website, is included in your IrishHosting.net hosting solution. IrishHosting.net will provide basic support on services/software that we provide you with your account. IrishHosting.net does not develop your website for you, nor provide tech support on how to use software products that we do not provide to your directly...even if we do support them. We are always more than willing to help you if we can though with external issues, time permitting.

Irish Hosting.net